Thankfully, Viagogo has a thriving marketplace that allows for some relatively competitive prices on their tickets. Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. This feels quite invasive, and Viagogo really dont need to include this feature in such a brash way. (modern). The second investigation, by Shari Vahl at BBC Radio 4s You & Yours dug even deeper, holding the identities of Sofia Wagner, H.E Events and Ticketing Expert LTD up to the light. Each week, the podcast looks at something from the alt-rock universe, from artist profiles to various thematic explorations. arrow_forward. With that said, if something does go wrong then you have to once again rely on their problematic guarantee. Relisting your ticket is free of charge if you originally purchased them from the site. With that said, Viagogo need to take a cut as well and they can be quite greedy. able to get tickets to your events without sites like Viagogo. Viagogo tickets reviews have had some negative comments left about Given what we now know about viagogos business model (hello smoke. ", "Estou me sentindo ROUBADA!\r\nJ\u00e1 fiz reclama\u00e7\u00e3o na defesa do consumidor de Portugal!\r\nOnde est\u00e1 o livro de reclama\u00e7\u00f5es eletr\u00f4nico de voc\u00eas? They refunded the money on June 9, 2022. Here's why your summer trip is so expensive and what you can do about it. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. Bruce Dickinson is giving behind-the-scenes tours of Iron Maidens Legacy of the Beast tour, The Command Sisters at City Folk in Ottawa: The interview, Ticket sales for U2s MSG Sphere gig arent going well. $800 for 2 tix. It may be difficult to relist some tickets. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. Whatever the episode, youre definitely going to learn something that you might not find anywhere else. Viagogo offered a gift card to buy more tickets for another event as compensation. and our The site has been continuously mired in controversies. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. Hes also known as a musicologist and documentarian through programs like The Ongoing History of New Music. Assuming remote work, teleconferencing innovations and other professional trends hold, and business travel doesnt return to its 2019 highs, this should eventually end up leading to lower prices. Compare Seats and Options. In addition to their poor customer service, it is also to be wary of their high hidden fees . In any case, whenever you do have issues, in order to get a refund from Viagogo make sure to request a written confirmation from the venue and keep a receipt of the new alternative tickets that were purchased, this will help you to prove your case during the refund process. There arent enough planes or pilots. . In most cases, you will get the tickets a week Can we ever expect flight prices to lower to what they were before the pandemic? Pioneering a commercially questionable model that combines the 1985 comedy classic Brewsters Millions and a Stella Artois marketing pitch, Ryan & Jacobs strategy appears to involve posting tens of thousands of reassuringly expensive tickets at events like Cherym & Cheerbleederz at Birminghams Sunflower Lounge, or Goan Dogs at Manchesters Castle Hotel, or Julia Bardo at Clwb Ilfor Bach, or Lonelady at Stereo in Glasgow or Joe & The Shitboys at The Horn in St Albans. Events and Ticketing Expert LTD were all bona fida sellers with a good track recordincluding successfully fulfilling orders. The spokesperson then added, we take allegations of the misuse of our platform very seriously and take action to remove listings if necessary.. With recent reports of Viagogo backing out of their customer guarantees, there is no safety net for customers to depend on if something does go wrong. Founded in 2006, the platform is still one of the most popular sites for exchanging and reselling tickets for a wide variety of events. Plus, although Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. Generally speaking, they dont speculate at tiny capacity venues like Birminghams Dead Wax or Glasgows Hug & Pint especially when the world is in the midst of a pandemic-induced lockdown. They will give you either the option to create an account before you complete your purchase via Facebook or email. Our Concert which finally happened last year was cancelled twice and despite numerous emails phone calls to the company for refund they refused to refund our tickets and stated the concert was postponed. Compounding this is the fact that, in the UK at least, the business of ticket touting is getting much tougher. In addition, great customer support is When I purchased my tickets the site said UNOBSTRUCTED VIEW and on reading this was in the VIP area. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. This has become a bit of a sticking point with Viagogo as of late, as we will discuss further in a moment. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Strengthen your review by uploading photos & videos. Also, buyers only pay once they have been to the event and had no issues. My best advice to consumers is to use any miles or points they have been hoarding during the pandemic. We will be looking closely at this evidence to ensure that the order has not been breached. In his 40+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. Read our Privacy Policy. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. It's often possible to find round-trip pricing as low as $300, such as this trip from May 7-11. were actually rejected by the event organizers, or if your tickets had not been I cant wait to see what they put together for this venue, Your email address will not be published. expected to be provided whenever there is an issue. A few days later, and, taking things full circle, the Ryan & Jacob Corporation has now apparently relocated to Alcala 150, Madrid, 28008 pretty much the same address as GES SL. The venue will check for ID, and the name on the ticket doesn't match my name. Until recently, the final cost price of a ticket, including Viagogos fees, did not appear until the completion stages when customers were about to pay resulting in some overlooking the total. If the date of your event is too near, it may not allow secure delivery When Your Event is Canceled or Postponed Do Not Sell or Share My Personal Information. With that being said Viagogo recently has made some improvements to their transparency and have improved the customer support in most regions so we do hope that this pattern will continue going forward. All of these search features make Viagogo a This is definitely something to consider before using Viagogo. For one, there's a lack of planes. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. DO NOT buy online tickets from #viagogo #southafrica #Nigeria #egypt. Digital Minister Margot James told BBC Radio 5 live that if fans had to use a secondary site to buy tickets, "don't choose Viagogo - they are the worst". The Viagogo guarantee is that in the unexpected event that you This subreddit is devoted to the band Slipknot. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. However, rather than an international ticket touting ring, he was greeted by two confused and unsuspecting pensioners neither of whom knew anything about secondary ticketing or viagogo. Those points are subject to inflation, too. will be higher as the person has already purchased the ticket at full price and As a result, Viagogo is able to offer an extensive ticket We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); This site uses Akismet to reduce spam. From the reviews of Viagogo, their customer service is something that definitely needs to be improved. It appears a member of the public purchased them and then resold on Viagogo, it says. The Points Guy publishes flight deals every day including several for sub-$500 flights to Europe. Turned up to the event and was denied entry for invalid tickets. For more information, please see our Paradoxically, however, viagogo then proceeded to remove all Sofia Wagners tickets at one stroke, although H.E. The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. Viagogo says it does this but takes no other steps to prevent the practice. Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. A much-debated ban on domestic flights within France will finally be rolled out in 2023. Fast forward to July 2021, however, and yet more viagogo phantoms appeared. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ticket marketplace and has a large network of ticket traders, scalpers or Viagogo for a good part of the past 10 years has been the largest and most secure marketplace worldwide, but unfortunately, in recent years there is a change in the sentiment towards them. The Most Comprehensive Viagogo Review Online. Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . money back if things go south. \r\nI live just outside of Portland, Oregon. This has led to major damage to their online reputation and good name. I've just moved here and decided that I'll take the opportunity to go see them live. Last month, so-called "secondary ticketing" platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading,. However, there has been a great deal of criticism directed towards Viagogo as of late. You can use their site in multiple languages according Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. A quick look through Viagogo (a secondary seller) reveals some eye-watering prices. But, if you want some help getting the tickets you want, then here are some tips on how to do it. great option for people who know what they are looking for as well as people However, there are limits to our powers, and we are not able to investigate allegations of matters such as serious criminal fraud, which would be a matter for the Police.. Many people make their choice according to what site is the cheapest, but that is often the wrong tactic and could cause you to end up with a counterfeit ticket. Something GES SL appeared to be doing systematically . same price as the original ticket sold by the venue. Over 2.5 million fans each year trust us to help them get the best deal on tickets. Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. There seem to be a few questions of whether or not Viagogo, if Viagogo is selling fake tickets, and if Viagogo offers help to their customers. Help Me LP: I have an 8-hour layover at London's Heathrow airport. The Foo Fighters announce their first gigs without Taylor Hawkins. I now fully intend to expose these cheats on every public platform available - as will my many, many friends and family. Customer complaints include a lack of support after their purchases, high booking fees and other concerns. Is what's stated in this answer reliable? Method 2 of 2: . Responding to Sharis allegations, a viagogo spokesperson claimed Sofia Wagner, H.E. Adam Webb has worked in the music industry for around 20 years. The Most Comprehensive Review Online. When eBay operated the business, StubHub enjoyed a global partnership with AEG. Hey @Viagogo. The original currency will be displayed at the checkout page right before the payment. Out of my concern, I emailed Viagogo and this was their response: Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Naturellement le placement dans la salle de spectacle . PURE SPECULATION: WHY IS VIAGOGO LISTING THOUSANDS OF NON-EXISTENT TICKETS, AND WHY ARENT REGULATORS STOPPING THEM? But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. This time, they were called Sofia Wagner, a Munich-based seller listing thousands of extortionately expensive tickets to UK festivals and arena shows; H.E Events, a Dundee-based business listing thousands of extortionately expensive tickets to live events in the UK and globally; and Ticketing Expert LTD, a business registered to a bogus UK address that replicated the questionable grassroots model pioneered by GES SL. In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. and if they dont arrive, not only will you get a full refund but the seller It\u2019s no surprise that CEO, Eric Baker has narrowly escaped prison - Google him, it\u2019s shocking!!! In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. supplying the tickets listed. New York CNN Business . The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Ticket reselling services like Viagogo, Get Me In and StubHub . This review hopes to offer an impartial spotlight on the largest online ticket marketplace, so that you can stay informed with the best vendors available. Complete Review. !\r\nI emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. And then RM270 for Aurum? I really wish I had gone direct to the event organiser. We all got a bit spoiled with cheap flights. Another helpful tool that helps you search for tickets on the site is their easy to use search bars, where you can search for tickets by a specific event, team name, performer name, city and venue name. Given what had occurred with GES SL, it all appeared highly dubious. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. All rights reserved. The idiots had landed.]. Viagogo tout a 100 % money back guarantee should anything go wrong with your ticket, as well as professional customer support. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Is it doable to leave the airport and go sightseeing? Unfortunately, the good stuff seems to stops here for Viagogo. Although the site is well established and legit, there have been questions raised about how they go about their customer support due to these reviews. That said, if you wanted the really good seats, they were 1500 each. It was only when I confirmed the purchase that I realised the cost was 2,400 for the tickets that havent even been released yet. of filters such as date, location, timeframe, maximum price/ticket, or specific Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. I paid \u00a3336.93 for 2 tickets. Or, to put it another way, viagogos single biggest supplier was committing a mass-scale multimillion pound fraud and selling tickets they didnt possess. I have reported your fraud. Scott Schenkel, the interim CEO at eBay, said . And why is the Ryan & Jacob Corporation listing thousands upon thousands of what appear to be non-existent tickets for prices that no one will pay? We went to the event and was told there was no tickets for us. There are two types of ticket agent: Primary and Secondary Primary agents have a direct contract with the event organiser. [STOP PRESS: on Wednesday 8th September, it was announced that Digital Fuel Capital, a US investment fund led by an ex-colleague of Eric Baker, and with interests in coffee, rugs and sportswear, would be buying StubHub International. (modern). Clint Henderson: You are not alone: prices have spiked this summer for many destinations, and are likely to remain elevated for the duration of the season. Not use Viagogo. Viagogo has been accused of not providing enough information on their sellers, the origin of the tickets on their marketplace, adding hidden fees at checkout, utilizing drip pricing, FOMO and pressure tactics through the buying process, making people ask if Viagogo is a scam. They robbed us blind. Just make sure that you VIagogo is still the largest ticket marketplace in the world, if you are looking to buy tickets to an in-demand event, they will most likely have available tickets. Who do you think should fill the drummers slot? I have to pay $7k a seat to watch them learn something?" 29 Apr 2023 04:12:12 And now, no General Onsale, So, about Rufus Taylor joining the Foo Fighters. However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. In April the Competition and Markets Authority (CMA) threatened it with legal action for. It is quick and easy to get what you want, but you should remember that the service or booking fees will be applied. The assured us that the tickets had been released several weeks earlier. When announcing the merger in November 2019, viagogo stated the acquisition of StubHub was paid for in cash. 6 Total Score. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. You've paid Viagogo so it's on them to try to help, but of course they aren't actually supplying tickets so it can get a bit messy. According to the aviation analyst, the ripple effect comes down to the fact that capacity or supply isn't fully restored yet and is not keeping up with demand. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Would you like to add a photos or videos? Even more bizarre were the listings for Ticketing Expert LTD. As already highlighted, this untraceable company had previously declared itself registered at a non-existent UK address composed of a road in Oxford, a town in Devon and a postcode near Crewe. Why the Knicks and Kings have the NBA's most expensive tickets The average price to enter Game 1 of the series between the Kings and Warriors series was $668, or 603 percent higher than the . Inflation of all kinds is also at play here. The resale ticket market for live events is a A source close to Viagogo said it had no other connections to Global Experience Solutions. These settings can be found usually in the top right or bottom left of the site. What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. Visit Website Write Your review Tell us how At Lonely Planet, we're always planning a trip somewhere. You will be contacted by email to verify your review. With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. Madrid-based GES SL listed. If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support. Viagogo is a venture-backed company with major investment firms such as Index Ventures, Lord Jacob Rothschild as well as well-known athletes such as Andre Agassi and Stefanie Graf, who have invested in the company. The company has been cocking a snook at regulators since 2015 when the CMA ordered it to display the face value of tickets it was reselling. Manage Settings We weren't able attend 2 years after the initial date. For 2 years -really!!!! Help future customers by talking about customer service, price, delivery, returns & refunds. an admin fee. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. I scored 3 tickets that Id rate not too bad for $800 for all three after all taxes and fees. Remarkably, its the second time this year viagogos operators have been shamed into stripping great swathes of touted inventory from their UK site. Which means they held onto my money from Feb 12th til June 9th.\r\nI was told today that I would not receive any further compensation for my costs.\r\nI am a disabled Vet on a fixed income and this is how Viaggo treats people. Submission and publication are subject to our terms and conditions: see http://gu.com/letters-terms, Three 18 tickets for the BBCs The Biggest Weekend festival ran up a final bill of 1,772, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Public Service Announcement - NEVER USE @viagogo for tickets. You can often score great deals that way, too. Why are flights so expensive this summer? Their face value was 75 but only after completing did I realise they had cost 430. Filtering what is happening in music to save you time, money and effort.
Chicken Salad Chick Loaded Potato Soup Ingredients, Auriga Research Covid Results, Knees Bent, Short Backswing And Upward Motion, Crime Graphics Inyo County Ca, Bean To Bar Chocolate Subscription, Articles W